Cancellation and Refund Policy

Before making the payment for your transportation service, please keep the following in mind:

1. Important information for the customer:

  • Data verification: It is the customer’s responsibility to ensure that all the information in their reservation, such as name, email, and phone number, is correct before completing the payment.
  • Confirmation email: Once the reservation is made, an email confirming the payment and the details of the transportation service will be sent. It is important for the customer to check their inbox, including the spam folder. The sender will be: reservation@caribeshuttlecancun.com.
  • Error correction: If incorrect information was entered during the reservation, such as flight number, arrival date, or arrival time, the customer must notify us immediately by emailing reservation@caribeshuttlecancun.com to correct these details promptly.

2. Cancellation Policy:

  • Cancellations made 7 or more days in advance: The customer can cancel the service up to 7 days before the service date to receive a full refund (100%).
  • Cancellations made 4 to 6 days in advance: The customer can cancel the service up to 4 days before the service date and receive an 80% refund.
  • Cancellations made 3 days in advance: If the customer cancels 3 days before the service, they will receive a 60% refund.
  • Cancellations made 2 days in advance: If the customer cancels 2 days before the service, the refund will be 50%.
  • Cancellations made 1 day in advance: Due to the pre-scheduled nature of our services, if the cancellation is made 1 day in advance, the customer will receive a 40% refund.

3. Refund Policy:

  • Refund based on advance days: The refund will be issued according to our cancellation policy, depending on how many days in advance the service was canceled.
  • No refund for no-shows: If the customer does not show up on the day of the service, our team will attempt to contact them via calls and WhatsApp messages. If we do not receive a response within 30 minutes, the service will be considered completed, and no refund will be issued.
  • No refund for unexpected changes: If the customer arrives before the scheduled date and time without prior notification, no refund will be given.
  • No refund for incorrect information: If the customer enters the wrong phone number and we are unable to contact them on the day of the service, no refund will be provided.

4. Contact:

If you have any questions or need to make changes to your reservation, you can contact us at:

WhatsApp Chat